- All products must be returned within 30 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
*This applies to all products on our website, including products on sale and underwear.
*Please note that all orders placed between 25th November 2023 and 31st December 2023 can be returned up until 31st January 2024.
We accept returns only for orders placed at faosconcept.com. If you ordered Faos sunglasses from any of our worldwide partners, you shall contact them directly.
To return your order, follow the steps below:
Contact our customer service at email@example.com mentioning the order number and the reason for returning the goods.
We will either send you the return labels per email or advise you to go to the nearest drop-off location of our carrier partners
FedEx service point locator: https://local.fedex.com/en/search
ACS service point locator: https://www.acscourier.net/en/myacs/my-tools/acs-points-locator/
When received at the warehouse, your return will be processed within 7 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.
*Please note that Faos cannot accept returns sent without our selected partners.
You may only use the same carrier used when receiving the products.
In case of faulty products
We are sorry that you have received a faulty order, this is never our intention. Please contact our customer service team with photos and order number and we will assist you further.
In case of exchanges
If you wish to exchange your order you simply return your unwanted item(s) and place a new order online.